How can we help?
Answers to the questions we hear most — about orders, delivery, assembly, returns and warranty.
Orders & payments
Placing an order, payment options, COD and EMI.
Delivery & assembly
Delivery speed, charges, tracking and installation.
Returns & refunds
Cancellations, damaged items and refunds.
Warranty & care
What's covered and how to look after solid wood.
Products & customization
Woods, finishes, custom sizes and projects.
Contact us
Call, WhatsApp or email our customer care team.
Ordering and paying
How do I place an order?
Add the pieces you like to your cart and check out on furniselan.com. Prefer some help? Call us toll-free on 1800 843 9800, message us on WhatsApp at +91 96605 66365, or visit one of our experience centres and our team will place the order with you.
What payment options are available?
You can pay online by credit card, debit card, UPI or net banking. Cash on delivery is available on orders up to ₹50,000, and easy EMI works on all major cards and UPI.
Is it safe to pay on furniselan.com?
Yes. Payments are processed through secure, PCI-DSS compliant payment gateways, and Furniselan never stores your card or bank details.
Can I get a GST invoice?
Yes. GST invoices are available on business and bulk purchases, so you can claim input tax credit — share your GSTIN with our team when you order.
Getting it home
Is delivery free?
Yes. Delivery is free on every order across India, apart from a few non-serviceable PIN codes. Check yours on any product page or on our Delivery locations page.
How long will delivery take?
Same or next-day delivery is available in Bengaluru, Mumbai and Delhi-NCR from our express warehouses. Everywhere else in India, delivery typically takes 7–12 days. Made-to-order and customised pieces take longer — we'll share the timeline when you order.
How do I track my order?
Use our Track order page, or log in to your account to see your order status. Our team also keeps you updated by phone or email as your order moves. Haven't heard from us? Call 1800 843 9800 or write to care@furniselan.com.
Is assembly included?
Yes — free professional assembly is included on every order, nationwide. If your pieces need assembling after delivery, call 1800 843 9800 and we'll schedule it. For wall-mounted pieces, please decide the exact spot beforehand and make sure drilling is allowed.
What should I check when my order is delivered?
Before the delivery team leaves, please check every surface for breakage, cracks, chips or unfinished patches, make sure tables and chairs stand level and that seating feels stable. If you notice anything, tell the delivery team and our customer care straight away.
Cancellations, returns and refunds
Can I cancel my order?
Yes — you can cancel any order within 24 hours of placing it, with no cancellation fee. After that your piece moves into production (most of our furniture is made to order), so it may no longer be possible to cancel. Orders can't be cancelled after delivery.
What if my product arrives damaged or defective?
Tell the delivery team and our customer care immediately. If you notice an issue later, write to care@furniselan.com within 24 hours of delivery with photos of the problem. Our team will assess it and, depending on the issue, repair or replace the product.
What is your return policy?
We accept returns when a product is defective or the wrong item was delivered — you'll need your order number or proof of purchase. Items sent back without a return request can't be accepted. Read the full refund policy.
When will I get my refund?
Once your return is received and inspected, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method — your bank may take a few days to show it.
Can I return a customised product?
Custom-made pieces are built to your specifications, so they can't be returned — unless they arrive damaged or with a manufacturing defect, which you should report at delivery with photos.
Built to last — and covered
What warranty do I get?
Every Furniselan piece is covered by a 36-month warranty against manufacturing defects.
How do I make a warranty claim?
Call 1800 843 9800 or email care@furniselan.com with your order number and photos of the issue, and our in-house after-sales team will take it from there.
Why does my furniture look slightly different from the photos?
Every piece is made from natural solid hardwood, so grain patterns and tones vary a little from piece to piece — that's what makes each one unique. Knots are rejected at quality control because they weaken the wood.
A drawer feels tight in summer — is that normal?
Yes. Solid hardwood breathes and can expand slightly in hot or humid months, which may make a drawer feel tight. Keep the piece away from direct heat and moisture and it will settle back as the season changes.
How should I care for solid wood furniture?
Dust with a soft, dry cloth, wipe spills straight away, use coasters and mats under hot or wet items, and keep furniture out of direct sunlight and away from AC vents and heaters. A little wood polish now and then keeps the finish rich.
About our furniture
What is Furniselan furniture made of?
100% solid hardwood — sheesham, mango, acacia and teak, seasoned in our own Rajasthan plants. No MDF, no particle board, ever.
Can I see the furniture before buying?
Visit our experience stores in Bengaluru (J.P. Nagar) and Pune (Pisoli), book a Live Shop video call, or order guided on the phone at 1800 843 9800.
Do you make custom sizes or designs?
Yes. Our design team can customise sizes, finishes and designs, or build a piece from your own reference. Share your idea on our Customization page and we'll guide you from drawing to delivery.
Do you furnish offices, hotels and other projects?
Yes — we furnish hotels, offices, co-working spaces, cafés and show flats, with project pricing and GST invoices. See Buy in bulk.
Talk to our team
Couldn't find your answer? We're a call, a message or an email away.
