Cancellation and Refund Policy

At Furniselan, we strive to ensure your satisfaction with every purchase. Please read our Cancellation and Refund Policy carefully before placing an order.

1. Order Cancellation

1.1 Before Dispatch

   
• Orders can be cancelled within 24 hours of placement at no additional cost.
   
• Orders cancelled after 24 hours but before dispatch will incur a 2.5% cancellation fee.
   
• Custom-made Orderitems cannot be cancelled once production has started.
 

1.2 After Dispatch

   
• Once an order is dispatched, it cannot be cancelled.
   
• Refusal to accept delivery will be treated as a return (see section 2 below).
 

2. Returns & Refund Eligibility

2.1 Return Window

   
• Returns are accepted within 3 days of delivery for the following reasons:
   
     
• Product received is damaged or defective.
     
• Incorrect item delivered.
     
• Manufacturing defect.
   
 

2.2 Non-Returnable Items

   
• Custom-made or personalized furniture.
   
• Used, assembled, or damaged items by the customer.
   
• Minor variations in color, texture, or natural grain patterns in wood and other materials.
 

3. Refund Process

   
• Refunds are processed within 7–10 business days after the returned item is received and inspected.
   
• Refunds will be issued to the original mode of payment.
   
• For COD orders, refunds will be processed via bank transfer.
   
• Shipping charges are non-refundable unless the return is due to our error.
 

4. Damaged or Defective Products

   
• Please email clear images or videos of the issue within 24 hours of delivery to care@furniselan.com.
   
• Based on assessment, we will offer a suitable solution – replacement, repair, or partial refund.
 

5. Contact Us

If you have any questions regarding cancellations, returns, or refunds, feel free to reach out to us:

   
• Email: Care@furniselan.com
   
• Phone: [+919660566365]
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• Address: Furniselan Vishwakarma Art Palace, Plot No E-121, Road No 4 & 5, RIICO Industrial Area, Ratangarh, 331022, Rajasthan